1. Acceptance of Terms
By accessing or using the Snaplytics website and DataLAB platform (collectively, the “Services”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree, do not use our Services. These Terms constitute a legally binding agreement between you and Snaplytics (Pty) Ltd (“Snaplytics”, “we”, “our”).
2. Eligibility
You must be at least 18 years old and have the legal capacity to enter into a contract under South African law. If you are using the Services on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms.
3. Description of Services
Snaplytics provides DataLAB, an enterprise data analytics and machine learning platform. The Services may be offered as a desktop application, web application, or both. Features include SQL-native analytics, machine learning model training, ETL pipeline execution, and financial reconciliation tools.
4. Accounts and Security
- You are responsible for maintaining the confidentiality of your account credentials.
- You agree to notify us immediately of any unauthorised access to your account.
- We reserve the right to suspend accounts that violate these Terms.
5. Acceptable Use
You agree not to:
- Use the Services for any unlawful purpose or in violation of South African law (including POPIA, ECTA, and the CPA)
- Reverse-engineer, decompile, or disassemble any part of the software
- Attempt to gain unauthorised access to our systems or other users' accounts
- Use the Services to process data you do not have the right to process
- Redistribute, sublicense, or resell access to the Services without written permission
6. Intellectual Property
All rights, title, and interest in the Services, including the software, documentation, designs, and trademarks, are owned by Snaplytics (Pty) Ltd. You are granted a limited, non-exclusive, non-transferable licence to use the Services in accordance with these Terms.
You retain all rights to your data. Snaplytics does not claim ownership of any data you process through the platform.
7. Your Data
- Local processing: The desktop application processes data entirely on your local machine. We do not access, collect, or transmit your datasets.
- Web application: Data processed through the web application may be temporarily stored on our servers for the duration of your session. We do not retain your data after session expiry unless you explicitly opt into persistence.
- See our Privacy Policy for full details.
8. Payment and Pricing
Pricing is subject to change with 30 days' notice. Free or early access tiers may be modified or discontinued at our discretion. Paid subscriptions are billed in South African Rand (ZAR) unless otherwise agreed.
9. Availability and Support
We aim to provide reliable Services but do not guarantee 100% uptime. Scheduled maintenance will be communicated in advance. Support is provided via email during business hours (South African time).
10. Limitation of Liability
To the maximum extent permitted by South African law (including the Consumer Protection Act, 2008):
- The Services are provided “as is” without warranties of any kind, express or implied.
- Snaplytics shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Services.
- Our total liability shall not exceed the amount you have paid us in the 12 months preceding the claim.
11. Indemnification
You agree to indemnify and hold harmless Snaplytics and its directors, employees, and agents from any claims, damages, or expenses arising from your use of the Services or violation of these Terms.
12. Termination
- You may stop using the Services at any time and request account deletion.
- We may suspend or terminate your access for violation of these Terms, with reasonable notice where possible.
- Upon termination, your right to use the Services ceases immediately. Provisions that by their nature should survive (e.g., limitation of liability, indemnification) will remain in effect.
13. Governing Law and Disputes
These Terms are governed by the laws of the Republic of South Africa. Any disputes shall be resolved through good-faith negotiation, failing which through arbitration in accordance with the Arbitration Act, 1965, or the courts of competent jurisdiction in South Africa.
14. Changes to These Terms
We may update these Terms from time to time. Material changes will be communicated via our website or email. Continued use of the Services after changes constitutes acceptance of the revised Terms.
15. Contact
For questions about these Terms, contact us:
- Email: legal@snaplytics.co.za
- Company: Snaplytics (Pty) Ltd
- Location: South Africa